Frequently Asked Questions

How is it possible for you to provide low price products? 

Because we are dealing directly from manufacturers around the world.

How long have you been in business?

We have been in online store business since 2004.

What makes you different from your competitors?

We strive to provide our customers with the highest quality products at lowest price possible and all our products are backed with 30-day money back guarantee and 100% customer satisfaction.

From where do you operate?

Melbourne, VIC, Australia.

Why do we charge GST?

Because from 1 July 2018, Australian goods and services tax (GST) 10% will apply to each order valued at A$1,000 or less, and we are required by law to collect such GST and remit to Australian Taxation Office. For more information, please visit:

Do you accept returns/exchanges for change of mind or damage on arrival?

Yes, please check our Return Policy for more detail.

Do you allow refunds for a change of mind? If so, how long do customers have to contact you?

Yes, please check our Return Policy for more detail.

Do you ship packages internationally?

Yes, we ship to most country in the world for free or at very low rate ePacket.

What is ePacket?

ePacket is the cheapest global courier service that has made possible faster deliveries that come with tracking number.

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

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