Refunds & Returns Policy

Order cancellation

All orders can be cancelled before they are packed. If your order has been paid and you need to change or cancel it, you must contact us immediately. Once the packaging process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer absolute satisfaction guarantees that ensure you’ll receive your item undamaged and as described.

Our highest priority is to make you happy, so everyone who shops on koalaz.co receives the following guarantees:

Full refunds are not available under the following circumstances:

You can submit refund requests within:

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Easy Returns

All our products are backed with a 30-day money back guarantee. Just contact us and we will refund the purchase price.

We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund within 5 business days after the order is delivered. No questions asked! You only should return it at your expense and the item must be unused in its original package.

Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!

Please do not send your purchase back to us unless we authorize you to do so.

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